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Returns & Exchanges
At Ikigai Cases, we want you to be completely satisfied with your purchase. If your new case doesn't perfectly match your style, you can return or exchange any unused item within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Prepare Your Package
Securely pack the case in its original aesthetic packaging to ensure it remains protected during transit.
3
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned item, we will process your refund or ship out your exchange within 3-5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing