Frequently Asked Questions
Everything you need to know about your Ikigai shop experience.
What materials are Ikigai Cases made from?
Our cases are crafted from high-grade, shock-absorbent polycarbonate and TPU materials, designed to offer premium protection without compromising your phone's slim profile.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the domestic region. International orders may take 10-15 business days depending on the destination.
Do you offer a warranty on your products?
Yes, all Ikigai Cases come with a 12-month limited warranty covering manufacturing defects and print durability under normal usage conditions.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Are the cases compatible with wireless charging?
Absolutely. Our cases are designed to be thin enough to support Qi-standard wireless charging and MagSafe accessories without needing to remove the case.
How do I track my shipment?
Once your order is processed, you will receive an email with a unique tracking link to monitor your package's journey in real-time.